Privacy and Cookie Policy

Privacy and Cookie Policy

1. Introduction

1.1. This Privacy Policy explains how Swiss Wine s.r.o. (“we”, “us”, or “our”) collects, uses, stores, and protects personal data when you visit or use www.swisswine.in.

1.2. We are committed to transparent and fair privacy practices in accordance with the Digital Personal Data Protection Act, 2023 (“DPDPA”).

1.3. Independent Status Statement: We are an independent commercial entity and are not affiliated with any governmental or state-funded wine promotion organisations.

1.4. Please read this Privacy Policy and Cookie Policy together with our Terms and Conditions.

2. Data Fiduciary / Business Contact

2.1. For purposes of the DPDPA, we act as the Data Fiduciary for the personal data described in this Policy.

2.2. Our contact details are:

Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Company No.: CZ07002106
Email: swisswine@swisswine.in

2.3. If you have questions about this Privacy Policy or wish to exercise your privacy rights, you may contact us at swisswine@swisswine.in.

3. Personal Data We Collect

We may collect the following categories of personal data:

3.1. Identity and Contact Data:

  • first and last name;
  • billing address;
  • shipping address;
  • email address;
  • telephone number.

3.2. Transaction Data:

  • products ordered;
  • order history;
  • delivery information;
  • refund and return information;
  • payment status.

3.3. Age Verification Data:

  • date of birth, age declaration, or age-verification result where required for alcohol sales compliance.

3.4. Payment Data:

limited payment-related information necessary to process your order.

3.4.1. We do not generally store full payment card numbers ourselves.

3.4.2. Payments may be processed by third-party payment providers, including PayPal and cryptocurrency payment providers.

3.5. Technical Data:

  • IP address;
  • browser type and version;
  • device type;
  • operating system;
  • website usage information;
  • cookie or similar technology data.

3.6. Communications Data:

  • messages you send to us;
  • support requests;
  • complaint and dispute records.

3.7. Marketing and Preference Data:

  • subscription status;
  • consent records;
  • communication preferences.

4. Notice and How We Collect Data

4.1. We collect personal data:

  • directly from you, for example when you place an order, contact us, or make a return;
  • automatically, when you browse or interact with our website, through cookies and similar technologies;
  • from service providers, such as payment processors, delivery companies, and analytics providers.

4.2. Where consent is required under the DPDPA, we will seek your free, specific, informed, unconditional, and unambiguous consent through a clear affirmative action (e.g., ticking a checkbox or clicking “I Agree”).

5. How We Use Personal Data

We may use personal data to:

  • process and fulfill orders;
  • take payment and prevent fraud;
  • arrange shipping and delivery;
  • conduct age verification where required;
  • provide customer support;
  • process returns and refunds;
  • communicate with you about orders and services;
  • improve website functionality and performance;
  • maintain security and protect our business;
  • send marketing communications where permitted by law and, where required, with your consent.

6. Legal Basis / Grounds for Processing

6.1. We process personal data where:

  • you have provided valid consent;
  • processing is necessary for purposes recognized as legitimate uses under applicable law; or
  • processing is otherwise permitted or required by law.

7. How We Share Personal Data

7.1. We do not sell personal data for money.

7.2. We may share personal data with:

  • delivery partners and couriers;
  • payment processors and payment gateway providers;
  • IT, hosting, and analytics providers;
  • professional advisers;
  • regulators, tax authorities, or law enforcement where legally required.

8. International Processing and Transfers

8.1. We are based in the Czech Republic, and your personal data may be processed outside India.

9. Retention

9.1. We retain personal data only for as long as reasonably necessary for the purposes described in this Policy, including to satisfy legal, tax, accounting, and fraud prevention requirements.

9.2. When personal data is no longer needed, we will delete or anonymize it where reasonably possible.

10. Your Rights Under the DPDPA

10.1. As a Data Principal, you have the following rights:

  • the right to access information about your personal data;
  • the right to correction and erasure, subject to applicable law;
  • the right to grievance redressal;
  • the right to nominate another individual in the event of death or incapacity;
  • the right to withdraw your consent at any time (this will not affect the legality of processing carried out before such withdrawal).

10.2. To exercise your rights, please contact us at swisswine@swisswine.in.

11. Grievance Redressal

11.1. If you have any privacy-related concerns or grievances, please contact us at swisswine@swisswine.in.

11.2. We will acknowledge and address your grievance through our redressal mechanism in accordance with the timelines set by the DPDPA and relevant rules.

12. Children

12.1. Our website is not intended for individuals under the legal age to purchase alcohol.

12.2. We do not knowingly market alcoholic products to minors.

12.3. Under the DPDPA, processing data of children requires verifiable parental consent and is subject to specific restrictions.

13. Cookies and Similar Technologies

13.1. We use cookies to operate the website, remember preferences, and analyze usage.

13.2. Where required by law, we will obtain consent before using non-essential cookies.

14. Security

14.1. We take reasonable technical and organizational measures to protect personal data against unauthorized access or disclosure.

14.2. However, no system can be guaranteed to be completely secure.

15. Changes to This Privacy Policy

15.1. We may update this Privacy Policy from time to time. The latest version will always be published on our website.

16. Contact Us

If you have questions about this Privacy Policy, please contact:
Swiss Wine s.r.o.
Belehradska 858/23
120 00 Prague 2
Czech Republic, EU
Email: swisswine@swisswine.in